Private Internet Access (PIA) is a premium VPN service based in the US that focuses on being simple and easy to use for a target consumer market. Its primary selling features are its no-logging policy and claimed fast network speeds. In addition, it offers subscribers unlimited bandwidth using superfast servers, and the company claims never to throttle speeds. There are currently no data retention laws for services based in the US, unlike other regions such as Europe. Combined with the no-logging policy, this means that, in theory, user privacy should be guaranteed.
The VPN service is implemented using open-source protocols to provide transparency of the integrity of its service to users. Primarily the service can be configured to use OpenVPN or WireGuard, offering the latest and more secure protocols. The VPN service for iOS devices uses IPsec (IKEv2) by default. Subscriptions can be taken out monthly, annually, or on a two-year subscription. The latter offering the best value for money over the long term, currently including an additional two free months. The cost of the basic service compares favorably with other popular premium VPN service providers.
A nice feature is that one subscription covers the simultaneous use of up to ten different devices, making it ideal as a solution for the whole family.
The VPN apps support the most popular devices and platforms, including Windows, macOS, Linux, Android, and iOS. There are also browser extensions available for Chrome, Firefox, and Opera. The VPN apps can be configured quickly and easily, though they were found to offer the most secure operation possible by default. A good feature was the ability to set up devices to automatically use a VPN for all connections via insecure open WiFi connections and to disable the VPN for any connections using a secure WiFi connection. This feature offers automatic security protection for mobile devices when they need it and the best connection speed possible when this additional security is unnecessary.